Social Web Manager Features
Single Point of Interaction
· Participate/manage interactions across multiple channels / sites
· Control access points to all corporate accounts
Manage Outgoing Messages
· Integrate with Corporate Directories and Security
· Workflow and Approval
· Single interface to all channels
Measure Results
· Online campaigns
· Activities / outcomes
· Graphical outputs – highlight trends and opportunities
Coordinate/Control Activities
· Support multiple concurrent campaigns – across brands or lines of business
· Track / schedule outgoing messages
Minimal Technology Footprint
· Able to leverage existing workflow and content management platforms
· Incorporates “software as a service” model
Benefits
Participate in the Social Web – while effectively managing enterprise risks and results – to:
· Build your brand awareness
· Optimize campaigns – across online and offine channels
· Foster customer loyalty
· Enhance customer service
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